We are here for you

When it comes to your money, we understand how important it is to get a fast response to any question. Wallter's team is available to you via message, email or phone.

Our worldwide offices:
United Kingdom Office:
Suite 5, Arkleigh Mansions, Brent Street | NW41BJ | London | UK
Romania Office:
Regus Anchor Plaza, 26 Bulevardul Timisoara, District 6 | 061331| Bucharest | Romania
Lithuania Office:
WolfSpace, Naugarduko g. 3 | 03231 | Vilnius | Lithuania
Singapore Office:
Suntec Tower 5 #8, 5 Temasek Boulevard | Singapore
info@wallter.com
United Kingdom Office:
+44 (0) 203 966 1784
Lithuania Office:
+370 (5) 214 1143

FAQ

Applying for an Account

How do I open a WLT account?

Follow the link and apply for a new account.

What kind of accounts does WLT offer?

We offer two kinds of accounts:
1.  Individual account - for non-commercial purpose.
2. Corporate account - for business purposes.

Follow the link to see the fee schedule with the category table.

What supporting documents should I provide?

The supporting documents vary according to the type of account you want to open and additional parameters like jurisdiction, incorporation date, license, etc. We will guide you on which documents to submit according to the information you will provide during the onboarding process.

How long does it take to open an account?

Once you fulfill all the requested requirements, it takes 4-5 days for the account to be approved.

How do you verify my identity?

WLT offers remote identification methods, so the individual identification and collection of the company’s KYC (Know Your Customer) documentation may be done remotely. In this case, we only require copies of your ID document. Corporate documents are required to be submitted during the application process. Alternatively, all copies of documents should be originally certified by a notary (in some cases by Apostille), and sent directly to: info@wallter.com.

How much does it cost to open a WLT account?

Follow the link to see the fee schedule

Prepaid Cards

How can I apply for a prepaid card?

You can order the card through our website. Currently, the card is offered to existing clients only.

How do I activate my prepaid card?

Contact your account manager to activate your card.

How can I receive my PIN code?

Please login to your cardholder portal at https://login.crunchpayments.com, go to account settings - activation code.

How can I check my balance?

Please login to your cardholder portal at https://login.crunchpayments.com/ - your statement.

Where and how can I use my card?

You can make a purchase using your card wherever MasterCard is accepted. You may also withdraw cash from any ATM that accepts MasterCard.

How do I load my prepaid card?

You can easily load your card from your WLT account.

What should I do in case my card is lost or stolen?

Please report this to your account manager and block your card at https://login.crunchpayments.com/.

Company License & Regulation

How safe is my money at WLT?

WLT is regulated by the Central Bank of Lithuania and follows the PSD2.

Is WLT a licensed institution?

Yes, follow the link to see WLT's license.

Online Management

How can I change my email or phone number?

You can make these changes yourself in your account.

How can I grant permission for another person to manage the account?

Send your request to info@wallter.com and our support team will guide you.

How do I order a monthly statement subscription?

A monthly statement is issued automatically. You may find it here: Login >> Report: Statement Report.

How do I exchange currency?

You can exchange currency by logging into your account and clicking Summary: Currency Exchange

What currencies are supported for sending and receiving funds?

Currently we support the following currencies: EUR, USD, SGD, GBP, AUD, and CAD. 
Please contact us for additional currencies.

What details should I provide in order to receive funds to my WLT account?

In order to receive funds to your account, you need to use all your bank details. They can be found in the reference letter you received during the onboarding.

Can I receive funds to my WLT account?

Yes, you can receive SEPA and Swift payments.

Can I send funds from my WLT account?

Yes, you can send SEPA and Swift payments using the Transfer Money function.

What should I do if I forget my Login or Password?

For resetting your password, please go to login >> forgot password, and follow the steps.

Company License & Regulation

Does WLT disclose my personal information to any partner?

We do not sell, lease or rent your personal data in any way. We may disclose your personal information to companies within the Wallter Group, our merchants, fraud and credit reference agencies we use for onboarding in accordance with our Privacy Policy.  This may be necessary in order to, among other things, fulfill your request, process your payment details, provide support services and monitor fraudulent activities. When mandatory by law, we may be obliged to disclose your personal data to certain authorities and law enforcement agencies. Please note, we may share your personal information with third parties only in ways that are described in our Privacy Policy.

Does WLT’s website collect information about me using cookies?

On our website, we use only the necessary cookies that are crucial for the basic functions of the website. These cookies do not store any personal identifiable data. For more information on cookies, please refer to our Privacy Policy.